A Customers Guide To
The Customers Guide to The Leading Care Company provides our customers and their families with all the information possible about our company and how we are here to help and assist.
It can be read on this page, downloaded or read below, however, if you have any questions for us please use our contact page or call us direct on 01753 369977.
- We aim to give the best possible service to our Customers, in a trusted caring, responsive and effective manner.
- We put people at the centre of our Domiciliary Care in their own homes because ‘Home is where the Heart is’.
- We value our Customers and would like to share some expectations with you.
- We will always work hard to exceed those expectations.
Download your Customers Guide
If you would like to read or download the TLC brochure, click this link –
The Leading Care Company Brochure.
You will be able to save a copy to your phone or computer.
This Guide Will Introduce You and Your Family To Our Family
This Guide will introduce you and your Family to our Family:
About Us
- The Leading Care Company, about us, our aims and our values.
- Regions of the UK that we operate in.
- Services that can be provided.
- Our commitments to you.
About You
- Developing together a personalised care and support plan.
- Amending your care and support plan.
- About your Care Worker.
- Visitation schedules.
- Health and safety procedures to safeguard you and your property.
- Medication and best practice.
- Recording key events.
- Staff recruitment.
- Flexibility: What to do if you need to postpone, suspend, or cancel a visit.
- Your information and Confidentiality.
Contact details and Administration
- Office hours and important contact details.
- Insurance cover.
- Charges and Payments.
- Live in services.
- What happens if our business closes or the ownership changes?
- Managing and assessing the quality of care provided.
- Getting help to complain.
- The reasons we may withdraw our services.
- What we expect from our Customers.
Confirming receipt
- Please sign and date this introduction to The Leading Care Company.