The TLC Team - The Leading Care Company

TLCC Introductions

Meet The TLC Team

The Leading Care Company and the TLC team who organise everything from our head office, plus all of our carers who are helping our clients and supporting their families every day.

Kieran Rabbitt

Director and Safeguarding Lead

I have 24 years experience in healthcare settings having qualified as an optometrist in 2000. I founded the company upon a desire to use my experience in care, professional clinical settings and domestic work to grow a brilliant team to make a true difference in care and in our community. Having carried out domiciliary care for a number of years as an optometrist I wanted to set a new standard in home care.

Abi Canvin

Registered Care Manager / Safeguarding Lead / A Caldicott Guardian

Abi used to work in customer service, but after seeing the compassion and care from staff looking after her mum who has early onset dementia, she decided to become a care worker.

After starting as a care assistant for a care company, she excelled and became the training manager, before. becoming a registered manager responsible for the operational day-today management of the service.

Abi said: “I wanted to make a difference, and hopefully I have done that with the support of such a great, compassionate, caring, and dedicated team. I have been extremely fortunate within the industry and would advise anyone who wants a change or wants to make even the smallest difference to someone’s life; this is the industry to be in. It’s by far the most rewarding job I have ever had.”

Working for TLC has been life changing, I could not have chosen a better more supportive company to work for.

Claire McLaughlin

Assistant Manager/ Registered Nurse/ Clinical Lead/ Infection Prevention Control Lead

I have worked in care since 1997. I started working as a support worker while training to become a qualified learning disabilities nurse. Once qualified I took up a nursing post working with children who had complex medical needs until I left in 2019 to join The Leading Care Company. I initially joined TLC as a community supervisor and progressed to become the Assistant Manager. During this time I have had the opportunity to work closely with others from the care sector and develop connections that I am still in contact with and am able to access to support clients when required.

I made the decision to leave the NHS and join The Leading Care Company to give myself a new challenge and have been made to feel welcome from the start. I have been supported by everyone at TLC to transfer the skills I already had from my time nursing and to develop ways to use them in the community setting, as well as continue to develop them further. I believe that I have developed since joining TLC and do not regret the decision I made in any way all those years ago.

Jade Canvin (Safeguarding Lead)

Quality Assurance Manager/ Safeguarding Lead/ DPO (Data Protection Officer)

I have been in care for over 8 years now, I choose to work in care as it was very flexible around my family, I was also massively influenced by my mum who also worked in care and would come home smiling after her shifts, she really seemed to enjoy her role as a care worker. 8 years later and I have carved out a career for myself within the industry, starting as a care worker, moving on to a more senior role, becoming a coordinator and finally the quality and compliance manager, I have enjoyed every aspect of my various roles, it has enabled me to have an understanding of every angle of the care industry.

I choose TLC as I knew from my very first interview that this was the right place for me to continue my career, everyone was welcoming and friendly. I believe I can add to this great team and really make a difference too the lives of our clients that we support.

Scott Biddle

Office Manager (Trainer)

Scott is a friendly, outgoing, and warm-hearted individual who brings positivity, enthusiasm, and a genuine passion for people into everything he does. As Office Manager, Scott plays an important role in supporting the day-to-day running of the service, ensuring that both clients and staff feel valued, supported, and listened to.

With a strong background in care and a natural ability to connect with people, Scott is passionate about delivering high-quality, person-centred care. He believes that good communication, teamwork, compassion, and a little bit of laughter can make a real difference. Scott takes pride in supporting his colleagues, building positive relationships with clients and their families, and helping to create a welcoming and supportive working environment.

Family and friends mean the world to Scott and are a huge part of his life. Guided by his spiritual beliefs, he approaches life with kindness, gratitude, and a strong sense of purpose.

Outside of his role as Office Manager, Scott is also a spiritual medium and celebrant, something he finds incredibly rewarding, as it allows him to support people through some of life’s most meaningful and emotional moments.

When he isn’t working, Scott enjoys getting outdoors, going for walks, exploring nature, visiting the seaside, and enjoying a well-deserved holiday. He loves good food, spending quality time with loved ones, and making memories that last a lifetime. Scott is also a huge animal lover and a proud cat Pet owner to Snowy and Socks, his two much-loved cats, who certainly keep him entertained!

Known for his approachable personality, caring nature, and sense of humour, Scott believes that everyone deserves to be treated with dignity, respect, and kindness. He is proud to be part of the team and is committed to making a positive difference to the lives of both the people receiving care and those delivering it.

Barbara Norman

Care Field Supervisor

Barbara is a caring, active, and family-oriented individual who is passionate about supporting others and helping people maintain their independence. As a Care Field Supervisor, she brings warmth, professionalism, and a positive attitude to her role every day.

Barbara takes great pride in building strong, trusting relationships with both clients and colleagues, ensuring those around her feel supported, valued, and respected.

Staying active and maintaining a positive lifestyle are very important to Barbara. She enjoys keeping busy, socialising, and being involved in activities that allow her to stay engaged and connected with others. Her friendly and approachable nature helps create a calm and welcoming environment wherever she goes.

Family is at the centre of Barbara’s life and plays a huge role in her happiness and wellbeing. Her children, Louise and Lee, along with her grandchildren, are incredibly important to her. Barbara treasures spending quality time with her loved ones and values the strong family connections that continue to inspire her caring and compassionate approach to supporting others.

Barbara enjoys helping people and being part of a positive, friendly environment. She believes in treating everyone with kindness, dignity, and respect, and always strives to make a meaningful difference in the lives of those she supports. She prefers calm and respectful surroundings and brings a reassuring and supportive presence to both her team and clients.

With her dedication, compassion, and genuine passion for care, Barbara is a highly valued member of the team and committed to delivering the highest standard of support to the people she works with.

Iqra Naz

Auditor and Team Leader

I joined Leading Care Company as a Care Assistant because I have always been passionate about supporting others and making a positive difference in people’s lives. From the very beginning, I felt welcomed into a supportive team that encouraged me to learn, grow, and my skills.

With the support and encouragement of my supervisors, I progressed into the role of Team Leader, where I developed my leadership skills, supported colleagues, and helped ensure the delivery of high-quality, person-centred care. This experience gave me the confidence to take on new challenges and continue my professional development.

I have since progressed to the role of Quality Auditor, where I work alongside our teams to promote best practice, support continuous improvement, and help maintain the highest standards of care. I am proud of my journey within the company and grateful for the opportunities and support that have helped me grow while continuing to make a positive difference in the lives of the people we support.

Kyla Fenner

Recruitment Coordinator

I’m a friendly, easy-going person who enjoys spending time with friends and family, walking, baking and relaxing with a good TV series and a hot chocolate. I also enjoy keeping active and trying new things. In my role, I support new carers through their onboarding journey and help make their experience as smooth as possible.